FAQ
DO YOU SHIP WORLDWIDE?
YES. ANN FAY SHIPS INTERNATIONALLY.
HOW LONG DOES SHIPPING TAKE?
ORDERS ARE TYPICALLY PROCESSED WITHIN 3–10 BUSINESS DAYS.
ESTIMATED DELIVERY TIME IS APPROXIMATELY 5–30 BUSINESS DAYS DEPENDING ON THE DESTINATION COUNTRY, CUSTOMS PROCESSING, SHIPPING CARRIER, AND HOW FAR THE COUNTRY IS LOCATED FROM OUR SHIPPING LOCATION.
CERTAIN HANDMADE, MADE-TO-ORDER, OR LIMITED PIECES MAY REQUIRE ADDITIONAL PROCESSING TIME.
WILL I RECEIVE A TRACKING NUMBER?
YES. TRACKING INFORMATION IS PROVIDED ONCE YOUR ORDER HAS BEEN SHIPPED.
ARE CUSTOMS FEES INCLUDED?
NO. CUSTOMS DUTIES, TAXES, AND IMPORT FEES ARE THE CUSTOMER’S RESPONSIBILITY.
CAN I RETURN MY ORDER?
RETURNS ARE ACCEPTED WITHIN 7 DAYS OF DELIVERY FOR ELIGIBLE ITEMS IN ORIGINAL CONDITION.
WHICH ITEMS ARE FINAL SALE?
LINGERIE, HOSIERY, SOCKS, ARCHIVE PIECES, LIMITED RELEASES, AND CERTAIN MADE-TO-ORDER ITEMS ARE NON-RETURNABLE.
WHEN WILL I RECEIVE MY REFUND?
APPROVED REFUNDS ARE PROCESSED WITHIN APPROXIMATELY 5–14 BUSINESS DAYS AFTER THE RETURNED ITEM HAS BEEN RECEIVED AND INSPECTED.
ARE YOUR PIECES HANDMADE?
MANY ANN FAY PIECES ARE HANDMADE OR PRODUCED IN LIMITED QUANTITIES. SLIGHT VARIATIONS MAY NATURALLY OCCUR BETWEEN GARMENTS.
WILL THE ITEM LOOK EXACTLY LIKE THE PHOTOS?
WE AIM TO DISPLAY COLORS AND TEXTURES AS ACCURATELY AS POSSIBLE, THOUGH APPEARANCE MAY VARY DEPENDING ON SCREEN SETTINGS, LIGHTING, AND INDIVIDUAL PERCEPTION.
HOW DO I CHOOSE THE RIGHT SIZE?
SIZING INFORMATION, MEASUREMENTS, AND FIT DETAILS ARE INDIVIDUALLY LISTED UNDER EACH PRODUCT PAGE, AS SIZING MAY VARY BETWEEN PIECES AND COLLECTIONS.
WHICH PAYMENT METHODS DO YOU ACCEPT?
WE CURRENTLY ACCEPT PAYPAL, MANUAL PAYMENTS, KASPI, TELEGRAM PAYMENT ARRANGEMENTS, AND OTHER AVAILABLE PAYMENT METHODS DEPENDING ON REGION.
MY MANUAL PAYMENT ORDER WAS CANCELLED. WHY?
MANUAL PAYMENT ORDERS MUST BE COMPLETED WITHIN 1 HOUR AFTER CONFIRMATION. UNPAID ORDERS MAY BE AUTOMATICALLY CANCELLED.
WHAT IS ANN FAY?
ANN FAY IS A FASHION PROJECT INSPIRED BY THE FEMININITY OF WOMEN.
TO US, TRUE FEMININITY IS NOT ONLY SOFTNESS. IT IS STRENGTH, CONFIDENCE, BOLDNESS, AND EMOTIONAL DEPTH.
OUR PIECES CARRY A MELANCHOLIC SOUL WHERE CLOTHING BECOMES A FORM OF SELF-EXPRESSION. DIFFERENT STATES, EMOTIONS, AND MOODS EXIST NATURALLY WITHIN A PERSON, AND ANN FAY EMBRACES THAT FREEDOM OF EXPRESSION.