SHIPPING
POLICY

ANN FAY OFFERS WORLDWIDE SHIPPING.

 

BY PLACING AN ORDER THROUGH OUR WEBSITE, YOU AGREE TO THE TERMS DESCRIBED IN THIS SHIPPING POLICY.

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PROCESSING TIMES

 

ORDERS ARE TYPICALLY PROCESSED WITHIN 3–10 BUSINESS DAYS.

 

PLEASE NOTE THAT SOME ITEMS MAY BE HANDMADE, MADE-TO-ORDER, OR PART OF LIMITED RELEASES, WHICH MAY REQUIRE ADDITIONAL PROCESSING TIME.

 

DURING COLLECTION LAUNCHES, HOLIDAYS, HIGH-DEMAND PERIODS, OR SPECIAL RELEASES, PROCESSING TIMES MAY BE EXTENDED.

 

 

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SHIPPING METHODS

 

ANN FAY CURRENTLY SHIPS USING CARRIERS INCLUDING:

 

— DHL

— CDEK

— KAZPOST

— OTHER AVAILABLE SHIPPING PROVIDERS

 

SHIPPING METHODS MAY VARY DEPENDING ON DESTINATION AND AVAILABILITY.

 

 

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TRACKING INFORMATION

 

ONCE YOUR ORDER HAS BEEN SHIPPED, A TRACKING NUMBER WILL BE PROVIDED TO YOU VIA EMAIL OR OTHER CONTACT METHOD PROVIDED DURING CHECKOUT.

 

AFTER A TRACKING NUMBER HAS BEEN ISSUED AND THE PACKAGE HAS BEEN TRANSFERRED TO THE SHIPPING CARRIER, RESPONSIBILITY FOR DELIVERY IS TRANSFERRED TO THE CARRIER.

 

HOWEVER, ANN FAY WILL ALWAYS ATTEMPT TO ASSIST CUSTOMERS WITH SHIPPING ISSUES, CLAIMS, OR COMMUNICATION WITH SHIPPING PROVIDERS WHEN POSSIBLE.

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CUSTOMS, DUTIES & TAXES

 

INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS FEES, IMPORT DUTIES, TAXES, OR OTHER CHARGES DETERMINED BY THE DESTINATION COUNTRY.

 

THESE FEES ARE THE RESPONSIBILITY OF THE CUSTOMER.

 

ANN FAY IS NOT RESPONSIBLE FOR CUSTOMS DELAYS OR ADDITIONAL IMPORT CHARGES.

 

 

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SHIPPING COSTS

 

SHIPPING COSTS ARE CALCULATED BASED ON THE DESTINATION COUNTRY, PACKAGE SIZE, WEIGHT, AND SHIPPING METHOD.

 

PLEASE NOTE THAT SHIPPING PRICES MAY VARY DEPENDING ON HOW FAR THE DESTINATION COUNTRY IS FROM OUR SHIPPING LOCATION.

 

FINAL SHIPPING COSTS WILL BE DISPLAYED AT CHECKOUT OR COMMUNICATED BEFORE PAYMENT CONFIRMATION.

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SHIPPING DELAYS

 

DELIVERY TIMES ARE ESTIMATES ONLY AND MAY BE AFFECTED BY:

 

— CUSTOMS INSPECTIONS

— WEATHER CONDITIONS

— INTERNATIONAL SHIPPING DELAYS

— HIGH SHIPPING VOLUMES

— HOLIDAY PERIODS

— CARRIER-RELATED ISSUES

 

ANN FAY IS NOT RESPONSIBLE FOR DELAYS CAUSED BY SHIPPING CARRIERS OR CUSTOMS AUTHORITIES.

 

 

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INCORRECT SHIPPING INFORMATION

 

CUSTOMERS ARE RESPONSIBLE FOR PROVIDING ACCURATE SHIPPING INFORMATION AT CHECKOUT.

 

IF AN INCORRECT ADDRESS IS PROVIDED AND THE ORDER HAS ALREADY BEEN SHIPPED, ANN FAY IS NOT RESPONSIBLE FOR LOST OR MISDELIVERED PACKAGES.

 

IN SUCH CASES, THE ORDER CANNOT BE REFUNDED AND A NEW ORDER MUST BE PLACED.

 

IF THE ORDER HAS NOT YET BEEN SHIPPED, CUSTOMERS MAY CONTACT US TO REQUEST AN ADDRESS CHANGE.

 

 

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PRE-ORDERS & LIMITED RELEASES

 

CERTAIN ITEMS MAY BE OFFERED AS PRE-ORDERS OR LIMITED RELEASE PIECES.

 

ESTIMATED SHIPPING TIMES FOR THESE ITEMS MAY DIFFER FROM STANDARD PROCESSING TIMES AND WILL BE COMMUNICATED WHEN POSSIBLE.

 

BY PURCHASING A PRE-ORDER ITEM, YOU UNDERSTAND AND ACCEPT THAT SHIPPING MAY TAKE LONGER THAN STANDARD ORDERS.

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LOST OR STOLEN PACKAGES

 

ANN FAY IS NOT RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED PACKAGES AFTER THEY HAVE BEEN SHIPPED AND ACCEPTED BY THE SHIPPING CARRIER.

 

CUSTOMERS ARE ENCOURAGED TO CONTACT THE SHIPPING PROVIDER DIRECTLY REGARDING DELIVERY ISSUES.

 

WE WILL DO OUR BEST TO ASSIST WHERE POSSIBLE.

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CONTACT

 

FOR SHIPPING-RELATED QUESTIONS, PLEASE CONTACT:

 

[EMAIL ADDRESS]

 

ANN FAY